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  • FAQ – Frequently Asked Questions to Canadian Health&Care Pharmacy Mall

    When ordering medication online, you will obviously have some questions. Below we have compiled frequently asked questions.

    Shipping and delivery

    Q: Which shipping company do you use?

    A: Our pharmacy mall uses the services of Regular Airmail and Express Courier. The latter is currently only available for the US customers. You will receive a tracking number once your order has been sent from our warehouse so you can track your order through until the delivery. Our services will keep you worry-free during the entire shopping experience with us. You can opt for automatic refills or get subscribed to our newsletters in order to stay updated on the best offers and not to miss really great markdowns and discounts. Let us know how else we can help you, and our assistive and trained customer support personnel will have every need of yours attended to.

    Q: When can I receive my order?

    A: Delivery always takes place as stipulated in Delivery Terms. You will have your order delivered within 21 days longest if you choose Regular Airmail delivery, but most often such orders arrive within 10 days after receiving the shipping confirmation. Express Courier delivery via USPS takes between 8 and 14 days, but it is currently only available to US customers. You can track your order via USPS service with Express Courier.

    Once your order has been shipped, we will send you an e-mail to notify you that your product has left our facility. From this point your product is only 8-21 days (depending on the shipping method chosen) from arriving at your home or office.

    Please note that orders are shipped on business days only (Monday to Friday, with the exception of public holidays).
    You can see all our shipping rates and other information after selecting a particular product.

    Q: What is the estimated time of delivery?

    A: The estimated time of delivery depends on the chosen shipping method. Regular Airmail delivery takes between 10 and 21 days, while Express Courier orders are delivered within the timeframe of 8 to 14 days. Mind that the latter delivers only to the USA.

    Q: Do you deliver outside of Canada?

    A: Yes, we ship internationally. See if your countries is on the list of destinations that we ship to when filling in your personal details.

    Q: How is my order packed?

    A: We send every order discreetly packed in an unmarked envelope, so that your right to privacy and anonymity is respected in every minute detail. No one, including delivery courier, will know what is contained in your parcel. This is the ultimate protection of your health information.

    Q: What is the order is delayed?

    A: Contact us immediately and let us know that your order is delayed, and we will investigate the matter. In case your order is lost but insured, it will be reimbursed or reshipped.

    Q: What if the package or products arrive damaged?

    A: In event of receiving the ordered goods in an unsatisfying condition you should take pictures and make a detailed description of what is wrong with your order. Forward this descriptions with the pictures attached to our customer support, and we will consider your case. The most common practice for such cases is to reimburse or to reship the order.


    Q: What are generics?

    A: Drugs that are not produced by the original manufacturers are called generics. They have the same ingredients, effects and safety, and are legally produced in countries where the patent for the monopolistic production of the brand medicines expired. The cost of production is the only thing that influences the price of generic drugs, making them a significantly cheaper solution than the brand medicines which always bear the costs of development, promoting and patenting.

    Q: How come my drugs look different from the originals?

    A: Since the medicines that we at Canadian Health&Care Pharmacy Mall retail are generic drugs, they cannot look like the originals, because that would violate the copyright law. Therefore, generic drugs are different in form, shape and color, as well as the name, but identical to the original medicines in every other essential detail like medicinal effects and safety.

    Q: Are generics as efficient as the brand medicines?

    A: Since generic medicines are produced under close supervision of the same authorities that monitor the safety of the original medicines, it is but natural that their safety is as good as that of the original preparations.

    Q: Are the pharmacies which supply you with drug price lists operate only with FDA-approved drugs?

    A: Yes, the pharmacies from which we receive drug price lists operate only with FDA-approved drugs.

    Q: What affects the price of generics, making them so affordable?

    A: The price of generic medicines includes only the cost of produce and materials. The manufacturers of generic medicines do not need to invest in the development of the formula and subsequent trials, tests and researches with promotion and patenting afterwards. Thus, when you buy generic medicines, you pay only for the product, and not the brand or its history behind it.

    Q: What if I cannot find the drug I am looking for at your website?

    A: Contact us (or e-mail: support@canadianhealthcaremalll.com) and let us know what is the medicine that you are looking for. We attend to popular requests, broadening our offer on a regular basis.

    Q: Do I need to be home to sign the receipt?

    A: Yes, Regular Airmail and Express Courier need your signature to verify that you have received your item.

    Q: What happens if I am not at home?

    A: The courier service will leave a notice with instructions on how to retrieve your package at a local office. Alternatively, there can be arranged with a new time of delivery.

    Q: I made an order more than three weeks ago, why have I not received anything?

    A: Please contact us immediately. We will do our best to investigate the matter and get back to you with the most opportune solution. In case your order is insured, we will reship it to you within the shortest timeframe.
    Ordering, checkout page and processing.

    Q: How do I order?

    A: Find the items you need using our offer list or embedded search engine. Add the needed quantity to the basket. Choose the shipping method, the bonus pills and the payment method, and fill in the form with your personal details and credit card information. Wait for the confirmation email.

    Q: How do I use my promo code / discount coupon?

    A: Enter the code of your discount into “Your discount coupon” field, and proceed ordering. The discount will be automatically subtracted from the subtotal.

    Q: What are the payment methods?

    A: Currently, we accept payments empowered by Visa, Master Card, American Express and eCheck.

    Q: How do I cancel the order?

    A: You have the option of cancelling the order before receiving the shipping confirmation. After that, it is impossible to cancel the order.

    Q: Is the process discreet?

    A: Yes, online only doctor and the doctor is aware of your order. Your information is not sold and will not be published. All orders are discreetly packaged and do not have the name of Canadian Health&Care Pharmacy Service on them.

    Q: Is my personal information safe with you?

    A: All information sent to Canadian Health&Care Mall is encrypted using SSL. Your information is safe with us.


    Q: Can I talk to your doctor about my condition?

    A: Yes, please send an e-mail (support@canadianhealthcaremalll.com) to Canadian Health&Care Mall with your name, your contact information and the best time to contact you so our doctor can get in touch with you via the embedded chat.

    Q: Can I sign up for automatic refills?

    A: Yes, there is an option of automatic refills at Canadian Health and Care Mall. It is designed for customers requiring long courses of therapy or simply those looking to make their shopping routine easier by automation. To opt for automatic refills, please specify the

    Q: How do I subscribe to / unsubscribe from Canadian Pharmacy newsletters?

    A: You can opt out from receiving our newsletters when creating an account with our pharmacy. If you change your mind about your subscription at some point in time, you can subscribe or unsubscribe using your personal account settings. Use unsubscribe link to stop receiving our newsletters.

    Q: What is your spam policy?

    A: Canadian Health&Care Mall respects the privacy of its customers, and sees no point in resorting to spam soliciting. You can subscribe to our newsletters in order to receive information about discounts, special offers and loyalty program bonuses, but you will not be getting any junk emails from us.

    Q: I am not subscribed to your newsletters, but still I receive spam messages from Canadian Pharmacy. How can I stop it?

    A: See the information about Spam Policy above. Canadian Health&Care Mall does not send unwanted emails. In case you receive those from us, relate to the problem in a message to our customer support, including the details of your case, and copying the text of the spam email. We will check if your address is on our mailing list. If it is not, the alternative recommendation would be to never follow the unsubscribe links contained in emails coming from suspicious senders. Simply mark such letters as junk.

    Q: How do I contact your customer support?

    A: Check out Contacts page and fill in the contact form that you will find there. Make sure that you include your own contact details so that we are able to get back to you.

    Best Regards, Canadian Health&Care Pharmacy Service  www.canadianhealthcaremalll.com